This Policy applies to www.mentekidis.gr (the “Website”) and describes how S. MENTEKIDIS S.A. processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Greek law.
Scope
This Policy concerns visitors to the Website, applicants for a professional account, registered B2B users, customers, suppliers and any person who communicates with us through the available forms or contact channels.
Data Controller
The controller is S. MENTEKIDIS S.A., registered at Karitsa, Pieria 60100, Greece, VAT No. 094123048, Katerini Tax Office.
Personal data we collect
We collect only data that are necessary for the operation of the Website, our business relationship and the provision of our services. Depending on how you interact with us, these may include:
- Identity and contact data: name, professional email, telephone and job title.
- Business data: company name, registered office, VAT and tax information, branches and authorised users.
- Account data: username, encrypted authentication information, permissions and account activity.
- Transaction data: orders, products, quantities, invoicing, payment status, delivery details and commercial communications.
- Support data: messages, requests, complaints and files that you choose to send us.
- Technical data: IP address, browser and device information, logs, security events and cookie identifiers.
Purposes and legal bases
Account & orders
Registration, authentication, account management, quotations, orders, invoicing, payments and deliveries — performance of a contract or pre-contractual steps.
Communication
Responding to questions, requests and support cases — contract performance or our legitimate interest in customer service.
Legal compliance
Accounting, tax, regulatory and record-keeping obligations — compliance with legal obligations.
Security & improvement
Fraud prevention, system security, diagnostics and service improvement — legitimate interests, balanced against your rights.
Optional communications
Newsletters, analytics or marketing activities, where required — your consent, which may be withdrawn at any time.
Cookies
The Website uses strictly necessary cookies for core functions such as session management, language, currency, authentication, security and storage of cookie preferences. These cookies do not require consent. Optional analytics or advertising cookies are used only after your prior choice through the cookie management interface.
You may accept, reject or change your optional cookie choices at any time through “Cookie Settings”. Disabling strictly necessary cookies through your browser may prevent parts of the Website from operating correctly.
Recipients and data transfers
Access to personal data is limited to authorised personnel and to partners that are necessary for our operation, including:
- e-commerce platform, hosting, cloud, technical support and cybersecurity providers;
- ERP, accounting, payment and professional service providers;
- carriers, logistics partners and other parties involved in fulfilling an order;
- public authorities, courts or supervisory bodies where disclosure is required by law.
Where a provider processes data outside the European Economic Area, we use an applicable lawful transfer mechanism and appropriate safeguards, as required by the GDPR.
Retention period
We retain personal data only for as long as necessary for the purpose for which they were collected, for the duration of the business relationship, and for any additional period required by tax, accounting or other legislation or necessary for the establishment, exercise or defence of legal claims. When data are no longer required, they are securely deleted or anonymised.
Your rights
Subject to the conditions and limitations of the GDPR, you may exercise the following rights:
To exercise a right, contact us at info@mentekidis.gr. We may request reasonable information to verify your identity. You also have the right to lodge a complaint with the Hellenic Data Protection Authority at www.dpa.gr.
Data security
We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. Access is provided only where operationally necessary and is subject to appropriate confidentiality and security controls. No method of transmission or storage is completely risk-free; we therefore review and improve our safeguards on an ongoing basis.
Policy changes
We may update this Policy to reflect changes in legislation, our services or our processing activities. The current version and its latest update date are always published on this page. Where required, we will provide additional notice of material changes.
Contact us
For any question or request concerning this Privacy Policy or the processing of your personal data, email us at info@mentekidis.gr or call +30 23510 53111.